TRAILHAVEN, through the management of www.trailhaven.com, aims to offer the User unique experiences through personalized travel proposals.
“User”: a natural or legal person, of a public or private nature that accesses and uses the website, either registering or without such registration.
“Registered user”: is a natural person who is allowed to access and uses the web by having create a user account.
“Data Controller”: natural or legal person, public or private or administrative body, who decides on the purpose, content and use of the data subject to treatment.
“Processor”: the natural or legal person, public authority, service or any other body that, alone or jointly with others, processes personal data on behalf of the controller.
“Personal Data”: any information concerning identified or identifiable natural persons.
You have the rest of the definitions (art. 4 RGPD) and the full text of the RGPD here.
WHAT PERSONAL DATA IS PROCESSED?
In order to be able to provide its services correctly and that the User gets the most out of the web, it needs a series of personal data that could be collected directly from you (registration or update forms, publications, offer or receipt of reservations, payments, when you simply send us an e-mail or call us by phone, photographs, etc.), indirectly through your registration on the web or through the use of technological instruments (cookies, plugins, widgets, etc.).
To the usual personal data included in the forms (name, address, dates of program, emergency contact details, etc.), data is added that, although it is digital, does not stop being personal data (IPs, origin of used links) to access the web, preferences, marketing … (Cookies, Plugins and other tracking technologies).
HOW DO WE USE PERSONAL DATA?
The main purpose of the processing of personal data is the management and correct fulfillment of the contract between the user and TRAILHAVEN, including the publication of their travel proposals and the provision, as far as possible, of means for the resolution of disputes between the parts.
The purposes for which your data is used are as follows:
In the event that you give us your consent, to manage your information request as well as to send you commercial communications about our products and services, said consent may be revoked at any time.
WHO ARE THE RECIPIENTS OF PERSONAL DATA?
Your information will be disclosed internally to those teams that need it to provide the service you have requested or the treatment previously consented to. For these purposes, your information may be disclosed to the customer service department, the legal department, the financial department, the sales teams and / or the marketing department.
Your data will not be communicated to third parties, except in the following cases:
By provision of Law, Regulation or by virtue of a decision of a competent, judicial or regulatory authority or, if necessary, in order to preserve your rights and interests.
Likewise, your data will be accessible to those third parties that provide services to us to the extent that such access is necessary for the treatment of your data. In particular, these third parties include providers of payment processing services, data analysis, tourism services, and marketing services.
RIGHTS OF THE USER
The User has the right to exercise at any time their rights of access, rectification, opposition, deletion and portability of the data as well as the limitation of the treatment, by writing to their headquarters located at Spiegelenburghlaan 24, Aerdenhout, The Netherlands, or by email at the address: firstname.lastname@example.org attaching a photocopy of your ID or equivalent official document proving your identity.
Remember that you can access it directly from your private area, and request TRAILHAVEN to exercise your rights.
Likewise, you have the right to claim the guardianship of the Dutch Data Protection Authority through its website https://autoriteitpersoonsgegevens.nl/nl.
CONSERVATION OF DATA
The data will be kept by TRAILHAVEN:
MODIFICATIONS OF THE PPPD